Gullhaven Support
Gullhaven is a merge game set in a run-down seaside town. Tap generators to make items, drag two of the same together to make the next level, and deliver them to orders to restore the pier, the lighthouse, the market and the rest of the harbor. There is no account, and your progress is saved on your phone.
Need help? Email temveno@gmail.com. We aim to reply within a few days. It helps to include your iPhone model, your iOS version, the version shown at the bottom of the in-game Settings, and what happened.
Common questions
How does energy work?
Each tap on a generator costs 1 energy. Energy refills by itself, 1 every 2 minutes, up to your cap. Every level up adds 100 energy on top of what you have. You can also watch a short optional clip for a little energy, or refill with gems.
A generator stopped working.
Each generator has a number of taps, then rests for a few minutes. The timer on the generator shows when it is ready again. If the board is full, nothing can be made: merge or sell something to make room.
My game is gone or I got a new phone.
Progress is stored only on the phone it was made on. There is no cloud save and no account, so it does not move to a new phone and we cannot restore it. Deleting the app deletes the save, and so does Settings → Erase all progress.
I bought something and it did not arrive.
Give it a minute, then open the shop and tap Restore purchases while signed in to the same Apple Account. Every item in the shop is a one-time consumable that arrives when you pay. If a payment went through and nothing was added, email us the date and the Apple receipt and we will sort it out. Refunds are handled by Apple at reportaproblem.apple.com.
Why do I see ads between tasks?
Players who have never bought anything see a short ad after some finished tasks. Any purchase, even the smallest, turns them off for good. Rewarded clips are always your choice.
What are the chest odds?
The gem chest gives 3 items from the chains your current orders ask for. The odds for each level are printed in the game right on the chest, before you open it.